Resources

Major Applications Status

Click on a link below to check the current status of that application’s services.

Status pages will normally update within 15 minutes of an outage.

Chromebook Troubleshooting

There may be a time when you are working with school personnel and they need to know which version of Chrome is running on your student’s device.

Check the Version

Go to the lower right of your screen and land look for the task area (Clock).
Click on the clock. This opens the system controls.
Click on the gear.
From the left column, look for “About Chrome OS” - it is usually the last on the list. Click on About Chrome OS.
Look towards the middle, top area. It will indicate what version of Chrome your device is running.
Note that you can also click on “Update Chrome” from here. If it needs to update, or restart, please follow through and do so.
If one says, 'Updates pending" - click on it and follow the instructions.
If one says "Restart required" - Click on it and follow the instructions.
Note that if the unit is restarting / applying updates, it may take a couple of minutes longer to come back up.

Microphone & Audio Testing

Microphone Test: https://www.onlinemictest.com

Press the Play Icon
Press the Allow Button on the popup.
If you clap or talk the audio line should register the sound if it’s working

Alternate Sound Tips:

If the problem seems to be on the Chromebook, do the following:

Click the System Clock located in the bottom right corner.
Adjust the Volume Slider displayed on the pop-up menu. Make sure the volume is turned up high enough to hear.

You also can try to change the sound input or output:

Click the System Clock located in the bottom right corner.
Click the arrow displayed next to the Volume Slider on the pop-up menu. This icon does not appear if you do not have external sound devices connected to your Chromebook.
On the following pop-up menu, make sure you have the correct audio device set as your output.

A Chromebook doesn’t work without an internet connection. Everything done on a Chromebook relies on fast internet speed and a solid wireless connection. We recommend that you connect using Xfinity, WoW, Frontier, or another high speed internet provider. Using your Cell Phone as a Hot Spot is NOT recommended.

You can test your internet speed here: www.speedtest.net Simply click the go button on the page.

Here is an example of the results:

We recommend that you have a minimum download speed of 12 mbps and an upload speed of 4 mbps.

If your internet speeds test lower than these, you will probably experience issues.

Turn off or stop using other devices in the home while using the Chromebook for school. Gaming consoles, streaming devices, Smart TVs, and other computers or devices can all reduce your internet speed if they are in use at the same time as the Chromebook.

If that doesn’t resolve the issue, you may want to contact your Internet Service Provider and see if they can increase your speed. If increased speeds are not offered by your current Internet Service Provider, and you would like to explore your options on getting faster internet, you could contact other Internet Service Providers and inquire about the speeds they offer for your address.

Turn Your Wireless Off & On

If you can’t access the internet, Click the wireless icon in the lower right corner that may say “disconnected” when you hover over it.

When you click the empty Wireless Icon, the menu will expand. Click the empty Wireless Icon in the top left of the menu that came up to turn the wireless back on. If you have connected to your wireless network previously, the Chromebook should reconnect to that network. If you have not connected to your wireless network before, you will need to select your home wireless network from the list and then enter your password to connect.